💼 My Journey in Technical Support

👨‍💻 Name: Kim Kzergio Malonzo
📍 Location: San Simon, Pampanga, Philippines
💼 Expertise: Technical Support | SaaS Troubleshooting | Customer Service

🔹 Summary

Results-driven Technical Support Representative with nearly four years of experience specializing in troubleshooting and customer success. Adept at resolving complex issues while ensuring seamless user experiences through structured communication and analytical problem-solving.

🔹 Skills & Tools

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Navigating the Tech Support Landscape: My Journey & Expertise

For nearly four years, I’ve been immersed in the technical support industry, specializing in platforms like Zendesk, Jira, and Shopify Flow to troubleshoot complex issues, streamline processes, and enhance customer experiences.

What sets me apart? Empathetic problem-solving, analytical thinking, and adaptability. Whether it’s replicating bugs, drafting polished responses, or optimizing workflows, I turn challenges into solutions ... Read more