Kim Kzergio Malonzo

Technical Support Specialist | Service and Operations | Driving Solutions and Efficiency

πŸ’Ό My Journey in Technical Support

April 20, 2025

πŸ‘¨β€πŸ’» Name: Kim Kzergio Malonzo πŸ“ Location: San Simon, Pampanga, Philippines πŸ’Ό Expertise: Technical Support | SaaS Troubleshooting | Customer Service

πŸ”Ή Summary

Results-driven Technical Support Representative with nearly four years of experience specializing in troubleshooting and customer success. Adept at resolving complex issues while ensuring seamless user experiences through structured communication and analytical problem-solving.

πŸ”Ή Skills & Tools

βœ” Technical Troubleshooting & Bug Tracking (Zendesk, Jira) βœ” Customer Support & SaaS Operations βœ” Process Optimization & Documentation βœ” Data Analysis & CRM Management βœ” Effective Communication & Problem-Solving

πŸ”Ή Experience

Exacot Limited Technical Support Representative (Jan 2023 - Apr 2025) πŸ“Œ Resolved SaaS-related technical and customer inquiries using Zendesk πŸ“Œ Tracked and tested bug reports, ensuring timely resolutions πŸ“Œ Managed customer records, updates, and workflow efficiency

TopData Global IT Solutions Technical Support Representative (Oct 2021 - Jan 2023) πŸ“Œ Diagnosed and documented technical issues, closing the loop with customers πŸ“Œ Processed refunds and handled billing concerns with precision πŸ“Œ Created troubleshooting guides to streamline support efforts

πŸ”Ή Certifications

πŸŽ“ WordPress: Ecommerce – LinkedIn (Issued Apr 2025)

πŸŽ“ Learning Shopify – LinkedIn (Issued Apr 2025)

πŸŽ“Essential New Skills in Customer Support – LinkedIn (Issued Apr 2025)

πŸš€ What’s Next?

I am continuously refining my expertise in e-commerce tools, automation, and structured support processes. Let’s connect and explore ways to improve customer experiences and tech workflows

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