Marketplace: Your smart speaker is always listening

Airdate: 2019/4/12

Listen on Marketplace

"And someone on the other side of it may be listening, too"

That was me. I have worked in the speech recognition industry for several years. Few people are aware that whenever you interact with a smart speaker or virtual assistant, any time something goes wrong, your voice data is sent to actual, human engineers for analysis.

This is not bad, in fact it's a necessary part of ensuring the products work. The issue I took was how few people seemed to know about this practice in general.