FedEx

Project Introduction

Client: FedEx

Duration: 4 Months

Role: Lead UX Designer (via Infosys)

Team: Solo designer in agile squad with PM, Devs, and FedEx SMEs

Platform: PowerBi

Problem

The original Nucleus dashboard suffered from:

• Inconsistent layouts and disconnected user journeys
• Navigation friction, especially switching between dashboards (Supervisor to MD view)
• Confusing filters and lack of station identification in detailed views
• Cognitive overload due to lack of visual grouping and continuity

This made it difficult for users — from supervisors to managing directors — to interpret performance data, identify issues, and take timely action.

Direct User Feedback

“The flow of information doesn’t feel logical.”

“I have trouble getting to the next page from the start screen.”

“How do I switch dashboard views or find my station?”