Solutions to Unlock the Microsoft Authenticator App:

Wait for Automatic Unlock:

In some cases, the app might automatically unlock after a period of time. If you suspect that the lock is due to multiple incorrect login attempts, wait for a few minutes and try again.

Uninstall and Reinstall the App:

If the issue persists, consider uninstalling the Microsoft Authenticator app from your mobile device. After uninstalling, restart your device to ensure a clean slate. Finally, reinstall the app from the official app store.

Restart Your Phone:

A simple restart of your mobile device can often resolve temporary glitches and issues. Turn off your phone, wait a few seconds, and then turn it back on before attempting to open the Microsoft Authenticator app again.

Check for App Updates:

Ensure that you are using the latest version of the Microsoft Authenticator app. Visit your device's app store, check for updates, and install any available updates for the app.

Screen Locked on Microsoft Authenticator App:

Use your device passcode or PIN to unlock your phone.

Open the authenticator app.

Enter your secret key or QR code manually to add the account to the authenticator app.

Need More Help? Check the links below:

Troubleshoot problems using Microsoft Authenticator:

https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3