Description: Accessing a Shared Mailbox on a Mac.

Solution:

To open the shared mailbox:

In the Tools menu, choose Accounts, and select the account that has access to the mailbox.

Select Delegation and Sharing

Choose Shared With Me tab

Choose + to add a shared or delegated mailbox

This should now show the shared mailbox within your Outlook.

To add a shared mailbox to Outlook on a Mac, you can do the following:

Open Outlook.

Select Settings.

Click Account.

Click Delegation and Sharing.

Click Shared With Me then +.

Search for the mailbox you want to add.

Click Add.

Click Done.

Close the Accounts window.

You can also open a shared mailbox in Outlook for Mac by doing the following:

On the Tools menu, click Accounts.

Click Advanced.

Click Delegates.

Add the mailbox under Open these additional mailboxes.

Need More Help? Check out the link below:

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd#:~:text=If%20your%20admin%20only%20recently,close%20and%20restart%20Outlook%20again